Privacy Policy

Introduction

Seren Touch is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect information when you use our Thai massage and wellness services in Taipei, Taiwan.

By using our services or website, you agree to the practices described in this policy. If you have questions or concerns about our privacy practices, please contact us at privacy@serentouchvse.

Information We Collect

Personal Information

When you book a session or contact us, we collect:

• Name and contact information (phone number, email address)
• Appointment preferences and scheduling details
• Health information relevant to treatment (conditions, areas of concern, medications that affect bodywork)
• Payment information (processed securely through third-party providers)
• Communication records when you contact us with questions or feedback

Website Usage Information

When you visit our website, we automatically collect:

• Browser type and version
• IP address and approximate geographic location
• Pages visited and time spent on our site
• Referring website or search terms used
• Device information (type, operating system)

Cookies and Tracking

We use cookies to improve your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Scheduling and confirming your appointments
• Providing safe and appropriate massage treatments based on your health information
• Processing payments for sessions
• Maintaining treatment records for continuity of care

Communication

• Sending appointment reminders and confirmations
• Responding to your inquiries and support requests
• Providing updates about our services (with your consent)
• Seeking feedback about your experience

Website Improvement

• Analyzing website traffic and user behavior
• Identifying technical issues and improving site performance
• Understanding how visitors find and interact with our content

Legal Compliance

• Meeting legal and regulatory requirements in Taiwan
• Protecting against fraud or security threats
• Defending legal claims if necessary

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to provide the services you've requested
• Consent: For marketing communications and certain optional data collection
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: When required to comply with Taiwanese law

Data Retention

We retain your information for different periods depending on its type and purpose:

• Health and Treatment Records: Maintained for 7 years as required by Taiwanese healthcare regulations
• Contact Information: Kept while you remain an active client, plus 2 years
• Payment Records: Retained for 5 years for tax and accounting purposes
• Marketing Preferences: Until you withdraw consent or request deletion
• Website Analytics: Typically aggregated and retained indefinitely; individual data deleted after 26 months

Information Sharing and Disclosure

We do not sell your personal information. We share data only in these limited circumstances:

Service Providers

We work with trusted third-party providers who assist with:

• Payment processing (credit card companies, payment gateways)
• Appointment scheduling software
• Email communication platforms
• Website hosting and analytics

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to emergency situations

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission (SSL/TLS) on our website
• Secure storage of physical records in locked filing systems
• Password-protected digital systems with restricted access
• Regular security assessments and updates
• Staff training on privacy and confidentiality

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Under Taiwanese privacy law and our commitment to transparency, you have the following rights:

Access and Correction

You may request to view or update your personal information at any time. Contact us at privacy@serentouchvse to exercise this right.

Data Portability

You can request a copy of your information in a commonly used electronic format.

Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records (such as health information and payment records).

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message or contacting us directly.

Cookie Management

You can control cookies through your browser settings. See our Cookie Policy for details.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice through email or a prominent announcement on our website.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.